1. Seniors give the highest ratings.
2. Gen Y give the lowest ratings.
3. Health plans have the largest generation gap.
4. Health plans and TV service providers widely disappoint.
5. Retailers and hotels are the most enjoyable.

More Information:

http://experiencematters.wordpress.com/2009/10/07/customer-experience-generation-gap/

This entry was posted on Mittwoch, Oktober 7th, 2009 at 8:49 am and is filed under english, Marketing. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.