Seniors give the highest ratings. Gen Y give the lowest ratings. Health plans have the largest generation gap. Health plans and TV service providers widely disappoint. Retailers and hotels are the most enjoyable. More Information: http://experiencematters.wordpress.com/2009/10/07/customer-experience-generation-gap/

Dr. Klaus Hofer kommt aud Canada für uns zum World Usability Day in Graz. Er beschäftigte sich schon mit dem thema Usability, bevor viele der uns Usability Urgestein- Unternehmensich gründetetn. Klaus Hofer unterrichtete schon auf vielen Universitäten auf der Welt, unteranderem auf der University of Massachusetts oderUniversity of Sydney. Versäumen Sie nicht den Vortrag am World USability Day in Graz. Eine einmalige Chance. CV: How it started: My early work in aviation and hospitals lead to my interest in cognitive and organizational psychology. ...

Author: Robert Howard As customer experience management (CEM) continues to gain importance in the minds of today's CEOs, more and more companies are taking on customer experience management projects to improve customer satisfaction, develop better customer insights, nurture customer loyalty and advocacy, and improve customer lifetime value. The rapid rise to the top echelons of strategic priority has brought an unfortunate side affect; numerous customer experience management myths have begun to form due to a flood of ...